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Hello. Here's a Bit About What I Do.


I currently help lead development of new products and services at Financial Engines, a financial/tech company. Prior to that I spent almost a decade as a leader at Frog Design in a variety of roles, where I helped build the strategy and user research capabilities. Find out more >


I've spoken extensively at conferences and executive roundtables on innovation, customer insights, and design thinking. I've led over 50 workshops around the world for clients of all types and sizes. I'm available for a small number of talks and workshops each year. Find out more >


I'm author of the book Innovation X: Why a Company's Toughest Problems are its Greatest Advantage, published by Jossey-Bass. (Buy a copy on Amazon.) In addition to the blog on this site I've blogged regularly for Harvard Business Review.

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